IBALE MATTHEW FRIDAY

Lagos State, NG.

About

Product Designer specializing in user-focused design, with a focus on creating user-friendly and visually appealing digital experiences. Expertise in UI/UX design, user research, wireframing, prototyping, and usability testing. Proven ability to collaborate with cross-functional teams to deliver high-quality designs that enhance user satisfaction and achieve business objectives. Possesses strong problem-solving skills and a tech-savvy approach to ensure seamless user interactions, including hardware and software support solutions.

Work

Arravo

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Product Designer

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Summary

Creating interfaces that are visually appealing and easy to navigate while optimizing user experience and also focus on understanding user needs, designing intuitive layouts and ensuring seamless interaction through research, prototyping and usability testing.

Highlights

Conducting user research to understand end-users needs, pain points and behaviors.

Creating wireframes and interactive prototypes to validate and refine designs.

Developing and maintaining design systems to ensure consistency across products.

Working with Cross-functional teams, including developers and stake holders to bring designs to life.

Conducting usability tests and designs based on feedback to improve user experience.

Alphalink Group

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Social Media Manager

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Summary

Demonstrated exceptional leadership by think creatively to develop engaging content that captures audience attention and encourages interaction and also devise innovative strategies to identify trends among customer interactions to help plan digital campaigns that build brand loyalty. Oversee day-today management of campaigns and ensure brand consistency.

Highlights

Develop social media campaigns and define their key performance indicator.

Update content across various social media channels.

Engage with followers and customers.

Resolve customer queries.

Keep an eye on the latest social media trends.

Strengthen relationships with social media influencers.

A and B Nigeria Limited

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Customer Service Representative

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Summary

Provide product/services information, answer questions through calls and emails, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Highlights

Monitor and assess situations.

Keeping records of customer interactions, transactions, comments, and complaints.

Collecting and analyzing customer feedback.

Resolving complaints.

Investigate what occurs.

Collaborate with other departments.

De Series Institute

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IT Specialist

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Summary

maintain and improve the technical systems of a company to ensure all employees have the technology they need to complete their work and the organization's important files and information remain safe and intact.

Highlights

Installed and configured operating systems, software applications, and network equipment for optimal performance.

Implement security measures

Provided technical support to end-users, troubleshooting and resolving hardware and software issues in a timely manner.

Managed user accounts, permissions, and security settings to ensure data integrity and network safety.

Conducted regular system maintenance tasks, such as updates, patches, and backups to uphold system reliability.

Education

Arravo Academy

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Auchi Polytechnic

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National Diploma (ND) Computer Science

Auchi Polytechnic

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Higher National Diploma (HND) Computer Science

Certificates

National Youth Service Corps (NYSC)

Discharge Certificate

Nigeria Association of Computer Students (NACOS)

Graduate Member

Skills

Graphics Design

Core Draw, Canva, Figma, Adobe XD, Photoshop.

Attention to detail

capability of delivering a high level of accuracy.

Microsoft Office Suite

Microsoft Word, Excel, PowerPoint.

Critical thinking

Research, Strong analytical and problem-solving skills.

Collaboration

close collaboration with team members.

Adaptability

Ability to learn very fast and adapt to new organization very quickly.

References

References

are available on request.